We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unused, unworn, with tags attached, and in its original packaging. Please include your order number and the reason for the return when contacting us.
To initiate a return, please reach out to us at contact@ecowaterpurify.com.
If your return is approved, we will send you a return shipping label and detailed instructions on how to return your item. Items returned without prior authorization will not be accepted.
For any questions regarding returns, feel free to contact us at contact@ecowaterpurify.com.
Return Method: Mail: You can return your item via mail.
Defective Products: If the product is defective, you’ll receive a prepaid return shipping label (free return shipping). Customer Remorse: If the return is due to personal preference, you will be responsible for the return shipping costs.
Defective Products: Contact us for assistance with repairs or replacements. If the issue cannot be resolved, we will send a replacement. Customer Remorse: You can return the product within 30 days of receipt for a refund of the product price. Shipping costs are non-refundable.
No restocking fee.
exchangesFor, we recommend returning the item for a refund and placing a new order for the desired product.
Once we receive and inspect your return, we’ll notify you of the approval status. If your return is approved, we’ll process your refund to your original payment method within 2 business days. Please allow additional time for your bank or credit card company to process the refund.
If it’s been more than 5 business days since we approved your return and you haven’t received your refund, please contact us at contact@ecowaterpurify.com.
If your order is canceled due to unavailability or another reason, we will issue a full refund to the original payment method.
Email: contact@ecowaterpurify.com
Updated on 12th, May, 2025